Refund Policy

At Blue Maple, we work hard to provide a premium streaming experience. Because we offer a Free Trial to all customers before they subscribe, we maintain a strict policy regarding refunds to prevent service abuse.

1. The Trial Period

We provide a Free Trial specifically so you can test our service, channel list, and server stability on your specific device and internet connection.

  • By purchasing a subscription, you confirm that you have used the trial, are satisfied with the service, and accept it “as is.”

  • Refunds will not be granted for issues that were present or could have been tested during your trial.

2. No-Refund Policy (Final Sale)

Once your subscription is activated and your account credentials have been delivered, all sales are final. We do NOT offer refunds for the following reasons:

  • Change of Mind: Deciding you no longer want the service after purchase.

  • Usage: If our logs show you have successfully logged in and streamed content.

  • Technical Issues (User Side): Issues caused by your internet service provider (ISP), slow Wi-Fi, or device incompatibility.

  • Content Changes: Temporary downtime of specific channels or changes to the channel lineup.

3. Eligible Refund Exceptions

Refunds will only be issued if Blue Maple is unable to fulfill the service delivery. Specifically:

  • Your account details were never delivered to you.

  • There is a permanent server-side failure on our end that we cannot resolve within 72 hours of your report.

4. How to Request Support

If you are experiencing technical difficulties, please contact our support team before requesting a refund. Most issues are related to device setup or internet routing and can be fixed in minutes.

Contact Us:
📧 Email: [email protected] Our team reviews all requests within 24–48 hours. Please include your order number and the specific technical error you are facing.

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